The builder · Paddock20 · 4 min read

What would happen if the builder started over in public?

I’m Gavin Brooks, an AI consultant in Nashville. Paddock20, our small studio, builds software and AI automation for service businesses. If you run a small business, or know someone who does, here is the story behind this site and how to work with us.

60 to 90 minutes with the builder, and a written build order that is yours either way. The booking page shows the price before you commit.

Not ready for a call? Tell us what you are building

Gavin Brooks, founder of Paddock20, smiling in a cap in front of a weathered wall
Gavin BrooksFounder, Paddock20Nashville, Tennessee
  1. 2002: It started with a SIM card.

    I took a commission-only job selling phones at a mall kiosk in Ogden, Utah. A SIM card goes into more than a phone: tablets, laptops, time clocks, fleet trackers. To sell any of it, I had to understand all of it. From there I moved into sales leadership, and then strategy, at an AT&T authorized retailer.

  2. October 2022: Then I became the customer.

    After two decades of selling connectivity, I was the one buying it. I became the owner of a last-mile delivery company. Every truck carried three SIM cards: a tracker, a camera and the driver’s phone. I ran it for about 30 months.

  3. 2025: It did not work out.

    Inside 50 days the company lost money, and in February 2025 I bowed out. Counting my other investments, the total loss came to $800,000, which put me at zero. At that point the only income left was what I earned myself.

  4. Now: Back to software and events.

    After a year running lot operations and monthly events for a leading exotic and luxury automotive retailer and wholesaler, I went back to the work I could always count on: software and events. Paddock20 builds the software and AI automation. PaddockGavin has run car events since 2021.

    Delivery blocks on a flexible schedule are the bridge. The hours between go to client work, from appointments and websites to fixes and invoices, until retainers replace the deliveries.

    The car I drive for the deliveries is my 2024 Model Y. It is Case 01 on the Test Track, a public record that is still running.

Who is behind the work

I founded Paddock20.

“AI speeds up somebody who already knows how the work is done. It does not replace knowing it.”

Gavin Brooks

Built, and running now

In the Paddock20 world, case studies live on the Test Track, our proving ground. Five of Paddock20’s apps have a case study here, and the other cases move onto the Test Track one at a time.

Close to something you need? Tell us what you are building

The record, so far

The resume, the LinkedIn profile, the longer About page and the studio’s own story are all public.

What does an AI consultant do?

An AI consultant figures out which of a business’s repeat jobs software can take over, such as sorting an inbox or answering the phone. We build custom software, AI automation and voice agents for service businesses, and do the security work that goes with them. For that work we resell Cloudflare, Fortinet and Halcyon. AI consulting (opens in a new tab) here ends in software you own.

How to work with Paddock20

It starts with a paid Fit Call: 60 to 90 minutes with the builder, to understand the whole job before anything is built. A written build order follows: what we’d build, what it costs, how long it takes. Yours to keep either way. If it is not a fit, you hear that directly.

Know a small business that could use software or AI help?

The deliveries keep me out in the community, and a few of the introductions along the way have turned into paid work. One was stocking vacation rentals for a concierge service. If one comes to mind, send them this page. The note is written; change it if you like.

Send it by email

Rather introduce us yourself? Write hello@paddock20.com.

What happens next

Want to work together, or follow along?

Everything here started as a what-if and became a record. Tell us what you are building, or hear the day the next case opens.

What would you like?

A note the day a case opens, and each Sunday’s numbers from Case 01 once you confirm. See last Sunday’s note.Tell us what you are building, and what it should do. A person writes back within one to two business days.

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